OVERVIEW — IMPORTANT NOTICE
IMPORTANT — PLEASE CAREFULLY READ THESE TERMS BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH www.frozili.com or www.vitablabla.com (collectively, the “Website”). THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITY (SEE SECTIONS 14 AND 15). THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT. PLEASE PRINT AND RETAIN A COPY FOR YOUR RECORDS.
Your use of the Website, including any subdomains, affiliated websites, and mobile experiences (collectively, the “Website”), is owned and maintained by Vitablabla LLC (“Vitablabla,” “Frozili,” “we,” “our,” “us”). By accessing, using, or placing an order over the Website, you agree to these Terms. If you do not agree to these Terms in their entirety, you are not authorized to use the Website.
THIS AGREEMENT CONTAINS ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL, AND RIGHT TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR MOST DISPUTES UNLESS YOU OPT OUT. PLEASE REVIEW SECTION 16.
We reserve the right to update, change, or replace any part of these Terms by posting updates to the Website. Your continued use after changes are posted constitutes acceptance.
1) WEBSITE USE
By using the Website, you represent that you are at least the age of majority in your state or province of residence and have legal capacity to enter into a binding contract, and that you have read and understand and agree to these Terms.
2) PRIVACY & SECURITY DISCLOSURE
Our Privacy Policy is available at: /pages/privacy (or the privacy policy page linked on our Website) and is incorporated into these Terms by reference. We reserve the right to modify the Privacy Policy at our discretion.
3) GENERAL CONDITIONS AND WEBSITE USER CONDUCT RESTRICTIONS
All aspects of our Website are protected by U.S. and international copyright, trademark, and other intellectual property laws. You do not acquire any ownership or other rights by using the Website or any material on it.
You agree not to use or attempt to use the Website or any products or services in any unlawful manner. You further agree not to commit any unlawful act or attempt to commit any unlawful act on or through the Website including, but not limited to: (1) hacking and other digital or physical attacks on the Website; (2) publishing vulgar, obscene, or defamatory material; or (3) any other unlawful act.
4) ACCOUNT REGISTRATION
You may be required to create an account. If you do, you warrant that the information you provide us is truthful and accurate, and that you are not impersonating another person. You are responsible for maintaining the confidentiality of any password you may use to access your account and you agree not to transfer your password or account access to any third party.
You agree to immediately notify us at support@vitablabla.com of any unauthorized use of your password or any other breach of security related to your account.
5) PERSONAL USE OF PRODUCTS; ACCURACY OF INFORMATION
You agree that any products or services you purchase will be used for your personal, non-commercial use. You agree that you will not resell, re-distribute, modify, or export any product or service that you order from the Website without our written permission.
The material on the Website is provided for general informational purposes only. While we endeavor to provide accurate and current information, there may be typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
6) MODIFICATIONS TO THE WEBSITE AND PRICES
We reserve the right at any time to modify or discontinue access to the Website (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of access to the Website.
All descriptions of products/services and pricing are subject to change at any time without notice, at our sole discretion. Any offer for any product or service made on this Website is void where prohibited.
7) PAYMENT
All charges are in U.S. Dollars unless otherwise stated. We accept major credit and debit cards and supported digital wallet platforms.
By submitting payment information, you represent and agree that: (i) you are fully entitled to use that card or account; (ii) all payment information provided is complete and accurate; (iii) you will be responsible for any credit card or bank fees; and (iv) sufficient funds exist to pay the amounts due.
We reserve the right to request additional verification to prevent fraud and abuse. If your bank or issuer reverses a charge or you initiate a chargeback, we may pursue lawful collection and/or restrict future purchases to the extent permitted by law.
8) ORDER PLACEMENT AND ACCEPTANCE
Your electronic order confirmation does not signify our acceptance of your order. We reserve the right to accept or deny shipment to anyone for any reason, including suspected fraud, abuse, inventory limitations, pricing errors, or order verification issues. In the event we deny or cancel your order after payment, you will receive a refund to your original form of payment.
Unauthorized returns will not be eligible for a refund.
9) SUBSCRIPTIONS (IF OFFERED)
If we offer subscriptions, your subscription renews automatically at the interval disclosed at checkout until you cancel. You must cancel at least three (3) days prior to your next billing date to avoid the next renewal charge. You can cancel by accessing your account (if available) or emailing support@vitablabla.com.
Unless required by law, subscription renewals and repeat orders are excluded from the 30-Day Satisfaction Guarantee (see Section 12).
10) SHIPPING
We ship to addresses located in the United States and/or other destinations as shown at checkout. Shipping rates are determined by weight and location. International customers are responsible for paying any additional taxes or duties upon delivery unless otherwise stated.
Orders generally ship within 24–72 business hours (excluding weekends/holidays), subject to verification and inventory availability. Delivery times vary by carrier and destination and are not guaranteed.
Accurate shipping address and phone number are required. We are not responsible for late or missing shipments if you enter incorrect shipping information.
11) DELIVERY CONFIRMATION
Because many instances may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery, even without a signature, to the extent permitted by law.
12) RETURNS, REFUNDS & FROZILI 30-DAY SATISFACTION GUARANTEE
12.1 Frozili 30-Day Satisfaction Guarantee (First Order Only)
At Frozili, we’re all about delivering bold coffee flavor, lasting cooling sensation, and a satisfying boost—all in one candy. We stand behind every piece we make.
That’s why we offer our Frozili 30-Day Satisfaction Guarantee (“Guarantee”), exclusively for first-time orders placed through our official websites: www.frozili.com and www.vitablabla.com (each, an “Eligible Purchase”).
If you’re not completely satisfied with your first order for any reason, we’ll make it right. Subject to these Terms and applicable law, you may choose a refund, replacement, or a different flavor (if available). We reserve the right to determine the appropriate remedy where permitted by law.
Claims must be submitted within 30 days of delivery (based on carrier delivery confirmation).
12.2 How to Claim
Email us at support@vitablabla.com within 30 days of receiving your order. Please include: your name, order number, a short explanation of why it didn’t work out, and (optional) a photo of the product or packaging.
12.3 Guarantee Guidelines / Exclusions
- Only valid for purchases made on our official websites.
- Not valid on Amazon, retail stores, marketplaces, or third-party sellers.
- Excludes wholesale/bulk orders, subscriptions/subscription renewals, and limited-edition items (unless required by law).
- We may limit the Guarantee to one claim per customer/household/shipping address/payment method to deter abuse.
12.4 Unauthorized Returns
Unless otherwise required by law or expressly authorized by us in writing, all returns require prior authorization. Items returned without approval may be refused and not refunded.
12.5 Verification, Anti-Fraud & Abuse Prevention
To deter malicious or abusive refund behavior, Vitablabla reserves the right, to the extent permitted by law, to verify information, request proof of purchase, request photos and/or additional information, require return of product(s), and decline claims in cases of suspected fraud, abuse, or repeated misuse.
12.6 Free Gifts, Bundles, and Promotional Items (Return Required or Partial Refund Option)
If your order included any free gifts, bonus items, bundle add-ons, or “free-with-purchase” items (“Promotional Items”), you agree that:
- Return may be required for a full refund. If you request a full refund, we may require you to return Promotional Items (and/or the main product) as a condition of receiving a full refund.
- Partial refund if you keep Promotional Items. If you choose to keep Promotional Items, we may issue a partial refund by deducting the retail value of the Promotional Items (and/or non-refundable shipping/handling where permitted) from the refund amount.
- Failure to return required items. If a return is approved and required items are not returned within the specified timeframe, we may convert a full refund to a partial refund or deny the refund, as permitted by law.
12.7 Refund Timing
Approved refunds will be returned to your original payment method. Processing times typically take 5–10 business days, but may vary depending on your bank or card provider.
12.8 Modification or Termination
We may modify or terminate the Frozili 30-Day Satisfaction Guarantee at any time without prior notice. Changes will be posted on our Website and apply going forward, except as required by law.
Refund policy page: /pages/satisfaction
14) DISCLAIMER OF WARRANTIES
EXCEPT WHERE PROHIBITED BY LAW, THIS WEBSITE AND ALL PRODUCTS AND SERVICES PROVIDED ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not represent or warrant that the Website will be uninterrupted, timely, secure, or error-free.
15) LIMITATION OF LIABILITIES
EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT SHALL VITABLABLA LLC OR ANY OF ITS MEMBERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES OR ANY LOSS OF PROFITS, DATA, OR GOODWILL ARISING FROM OR RELATED TO THESE TERMS, THE WEBSITE, OR PRODUCTS.
If, notwithstanding the above, we are found liable under any theory, our total liability and your exclusive remedy will be limited to the greater of USD $500.00 or the amount you paid for the product(s) giving rise to the claim, to the extent permitted by law.
16) DISPUTE RESOLUTION BY MANDATORY BINDING ARBITRATION AND CLASS ACTION WAIVER
PLEASE READ CAREFULLY. This provision requires you to arbitrate disputes on an individual basis.
You agree that any dispute or claim arising out of or relating to these Terms, the Website, the Privacy Policy, our advertising/marketing practices, or our products/services shall be submitted to binding, final, and confidential arbitration before a single arbitrator administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. This provision is governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1–16.
Class Action Waiver: The arbitrator may not hear class or representative claims. You waive the right to participate in a class action in court or arbitration.
Opt-Out: You may opt out of arbitration within 30 days of your first purchase by sending a letter to:
Vitablabla LLC — Legal Department
36 Journal Sq, Jersey City, 07306
Include: your name, the email used to purchase, your order number (if available), and a statement that you wish to opt out of arbitration.
Injunctive Relief for IP: We may seek injunctive/equitable relief in state or federal courts located in New Jersey to protect our intellectual property rights.
Governing Law: To the extent not preempted by the FAA, these Terms are governed by the laws of the State of New Jersey.
17) INDEMNIFICATION
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Vitablabla LLC and its affiliates, members, officers, directors, employees, contractors, and agents from any claims, losses, liabilities, damages, expenses, demands and costs (including attorneys’ fees) arising out of your use of the Website, your breach of these Terms, or your violation of any law or third-party rights.
18) THIRD-PARTY WEBSITES AND LINKS
Our Website may include materials from third parties or links to third-party websites. We are not responsible for third-party materials or websites. Review third-party policies before engaging in any transaction.
19) TESTIMONIALS, REVIEWS, AND OTHER SUBMISSIONS
If you submit any content (photos, testimonials, reviews, comments, ideas, suggestions) (“Submissions”), you grant us a royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, transmit, adapt, and create derivative works from such Submissions by any means and in any form, subject to applicable law.
You represent and warrant you own or have sufficient rights to share the Submissions with us.
20) DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) NOTICE
Notifications of claimed infringement should be sent to:
Vitablabla LLC — DMCA/Copyright Agent
36 Journal Sq, Jersey City, 07306
Email: support@vitablabla.com
Your notice must include the information required by the DMCA (identification of work, infringing material location, contact info, good faith statement, accuracy statement under penalty of perjury, and signature).
21) ELECTRONIC COMMUNICATIONS
You agree we may communicate electronically with you and that such communications satisfy any legal requirement that communications be in writing.
22) ASSIGNMENT
You may not assign your rights under these Terms. We may transfer our rights and obligations in connection with a merger, sale of assets, or other business transfer.
23–27) MISCELLANEOUS
No Waiver: Failure to enforce any provision is not a waiver.
No Agency: No partnership, employment, or agency relationship is created.
Severability: If any provision is unlawful/unenforceable, the remainder remains effective.
Termination: We may terminate access for violations. Provisions intended to survive will survive.
Entire Agreement: These Terms and incorporated policies constitute the entire agreement.
28) QUESTIONS / CONTACT
Vitablabla LLC (New Jersey)
Support: support@vitablabla.com
13) SOCIAL MEDIA
Social media platforms are public spaces and have their own terms and privacy policies. Comments and opinions expressed by users are theirs alone and do not reflect our opinions.